Now Hiring: Help Desk Specialists -Multiple Opportunities!

Help Desk Specialist
Company Confidential
Oakbrook, IL

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Primary responsibilities
Provide technical assistance and support for user issues related to computer systems, software, and hardware. Continue reading

Now Hiring: Help Desk Analyst – Joliet Junior College





Joliet Junior College, Joliet, IL

The intermediate level position, conducts end user support of PC desktop/laptop/mobile device. Provides quality support with high degree of customer service, technical expertise, and timeliness. This position requires the basic knowledge of relevant operating systems (Windows 7/Windows 8.1/MAC OS) and environment. Must have a great problem solving techniques; ability to identify and solve complex problems in product areas, may include problem escalation; and able to handle challenging support situations.

Click here for more information and application instructions.  Job posting closes April 27, 2015.

Kaleen McDowell Wins Midwest Region Analyst of the Year!

KaliMcDowellWe are very excited to announce the Kaleen McDowell has won the Midwest Analyst of the Year and will be representing Chicagoland and the region at the national conference in Las Vegas in March. Please join us in wishing her the very best at Nationals!!  With her award, Kaleen has won a trip to the conference.

The board of Chicagoland HDI is so excited about this wonderful awards program put on by HDI. We all know how important it is to recognize our dedicated team members!

Chicagoland was represented at the national conference last year by Johnny Chamboullides who won the Midwest Desktop Technician of the Year and now we have Kali McDowell representing us this year for Analyst of the Year. Chicagoland ROCKS!!!!

2014 Analyst and Desktop Technician of the Year: Nominees & Winners

On January 22nd, we honored the nominees for HDI Analyst of the Year, 2014 and for HDI Desktop Technician of the Year, 2014. We would like to congratulate all nominees! Their nominators recognized the contributions these dedicated front-line folks make to their teams, their companies and to our industry.2014AOY

 Pictured from left to right:
Rosa Perez, Kaleen McDowell, Karl Merkner, Patricia Fiedor and Joyce Yates.

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Now Hiring: Desktop Support Manager – kCura

Job Title/Description: Desktop Support Manager
Department: Technology
Division: IT
Supervises: Desktop Support Technicians
Job Relationships: N/A

Objectives: As our IT Desktop Support Manager, you will lead a motivated team of desktop support technicians in resolving day to day issues, growing their careers in IT, and mentoring them to provide excellent customer support and problem resolution. Additionally, you will use metrics and reporting to show the health and service levels of your team. You will own all aspects of end user IT, including mobile devices, office AV equipment, desktops, laptops, and software licensing. You’ll also lead the charge in hiring new desktop support technicians to continue building a great team as kCura continues to grow.

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