Kaleen McDowell Wins Midwest Region Analyst of the Year!

KaliMcDowellWe are very excited to announce the Kaleen McDowell has won the Midwest Analyst of the Year and will be representing Chicagoland and the region at the national conference in Las Vegas in March. Please join us in wishing her the very best at Nationals!!  With her award, Kaleen has won a trip to the conference.

The board of Chicagoland HDI is so excited about this wonderful awards program put on by HDI. We all know how important it is to recognize our dedicated team members!

Chicagoland was represented at the national conference last year by Johnny Chamboullides who won the Midwest Desktop Technician of the Year and now we have Kali McDowell representing us this year for Analyst of the Year. Chicagoland ROCKS!!!!

2014 Analyst and Desktop Technician of the Year: Nominees & Winners

On January 22nd, we honored the nominees for HDI Analyst of the Year, 2014 and for HDI Desktop Technician of the Year, 2014. We would like to congratulate all nominees! Their nominators recognized the contributions these dedicated front-line folks make to their teams, their companies and to our industry.2014AOY

 Pictured from left to right:
Rosa Perez, Kaleen McDowell, Karl Merkner, Patricia Fiedor and Joyce Yates.

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Now Hiring: Desktop Support Manager – kCura

Job Title/Description: Desktop Support Manager
Department: Technology
Division: IT
Supervises: Desktop Support Technicians
Job Relationships: N/A

Objectives: As our IT Desktop Support Manager, you will lead a motivated team of desktop support technicians in resolving day to day issues, growing their careers in IT, and mentoring them to provide excellent customer support and problem resolution. Additionally, you will use metrics and reporting to show the health and service levels of your team. You will own all aspects of end user IT, including mobile devices, office AV equipment, desktops, laptops, and software licensing. You’ll also lead the charge in hiring new desktop support technicians to continue building a great team as kCura continues to grow.

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HDI 2015 National Conference

HDI2015ConfHeaderBegin your journey at HDI 2015, the industry’s leading technical service and support conference!

It’s so much more than an IT conference.

With more than 2,400 elite professionals coming together for the most comprehensive training conference in the industry, you can’t get enough of the wealth of knowledge that will be available at HDI 2015. This leading event provides you with first-class technical service and support training sessions, extraordinary keynote speakers, and outstanding opportunities to network with your peers.

Click here for more information and to register.  Be sure to use code LCCHI when you register to help our local chapter!