2016 is coming to a close and it is time to CELEBRATE!

In addition to honoring our Analyst and Desktop Support Technicians of the Year nominees and winners, we have the incredible Manley Feinberg as the keynote speaker for our year end celebration luncheon – you don’t want to miss this!!

Register Here

Our annual year end luncheon has become known for its great speakers and networking opportunities while also celebrating the best in our industry.

2016 Chicagoland HDI Awards Banquet Maggianos room view

2015 Chicagoland HDI Awards Banquet Maggianos room view

This year we welcome Manley Feinberg as our keynote speaker and if you have never heard him speak before you are in for an exceptional experience.

Manley’s inspirational keynotes are brought to life through his exceptional photography and riveting stories culminating from a lifetime of adventure through 25 countries, to over 400 outdoor destinations. Manley vividly shares compelling lessons from his adventure and leadership experiences in a way that allows you to relate to your mountains. He will have you hanging beside him surviving in the Himalayas, struggling to communicate in Uzbekistan, and immediately transfer the experience to moving you forward in your courageous efforts.

We are also very excited to honor the award nominees from Advocate Healthcare, Blue Cross Blue Shield, CME Group, DeVry Group, Ensono, and PepsiCo.  These nominees represent the best of the best, working on the front lines to provide excellent service and support every single day.   We will be announcing our Chicagoland Analyst and Desktop Support Technician of the year winners who will move on to the regional competition.

Close the year out right – register today!

NOMINATE NOW – Your Nominated Team Member Could Be At Conference to Accept Their Award – ALL EXPENSES PAID! Deadline for Nominations has been extended to November 14th, 2016!

Check out this video and see what all the excitement is about with the HDI Analyst and Desktop Support Technician of the Year Awards. Can’t wait? Click this link to Start Your Nomination Process now.

Wouldn’t it be great if your nominated team member were selected Analyst or Desktop Support Technician of the Year? What better reward than to spend an all expenses paid week at the HDI 2017 Conference and Expo in Washington DC! Participating with their peers in the final selection process is an honor bestowed to few. Your team’s nominee has delivered exceptional customer service and support all year-long. They have gone above and beyond the expected and helped raise your entire team level in Service Management excellence.

Think about that person on your team, who if they gave their notice this afternoon it would keep you up tonight – THAT is who you should nominate!”

HDI Analyst of the Year and Desktop Support Technician of the Year Award nominations are needed now. So don’t wait, Hardstop date is Monday, November 14, 2016

Start Your Nomination Process

October One Day Conference

Day of Champions
IT Service, Support, and Service Management Topics.
Speakers: Kirk Weisler, Jeff Rumburg, Leslie O’Flahavan
Sponsored Speaker from Randstad Technologies: Jim Larkin
Event Information

The one day Chicagoland HDI conference held October 20th, 2016, was a great success. This comprehensive event for the technical support industry condensed into one day, a treasure trove of  insight. Whether you’re a frontline technician, new manager, seasoned team lead, distinguished VP, or CIO—there was something for everyone. A ton of learning. and nonstop networking. A whole lot of fun. As promised, here is the first of the presented information – this from MetricNet. As an HDI Member and attendee, MetricNet allows you to sign up to their information portal. Here is a link to that portal and place to sign up for our event presentation. 

Here are some pictures from the event, I’ll be posting more as I get them.

audience-pic-chdi-oct-event-2016 jeff-rumberg-pic-chdi-oct-event-2016 leslie-pic-chdi-oct-event-2016

Pictured Left to right Jeff Rumburg – MetricNet, a packed house, and Leslie O’Flahavan – E-Write

Totally Awesome Event with Jason Wischer

JasonJason Wischer joined us from the Brew City HDI Local Chapter to share his message about Creating a Colorful Culture at our September Event.

Jason is an IT Manger with 12 years of experience in the financial services industry.  He has been heavily involved as a volunteer with the HDI organization, and serves on the local chapter board in Milwaukee, previously as Midwest Regional Director, and recently as the Member Advisory Board Chair – leading the community of leaders from across the country.

He explored these roles:

  • Vision: Consider the Big Picture
  • Plan: Details, Details, Details
  • Experience: People First
  • Action: Let’s Get Started

Here’s some pics from the event. You can also visit our Facebook Page to see more.

LaDonna talks up our chapter

LaDonna talks up our chapter

Do you remember this icebreaker

Do you remember this icebreaker

Here's a Most Positive person

Here’s a Most Positive person

Joliet Jr. College a facility thanks for Hosting

Joliet Jr. College facility – thanks for Hosting

Jason Taking us through what a People person is

Jason Taking us through what a People person is

Attributes of a Details Person explained during team sessions

Attributes of a Details Person explained during team sessions

Everyone's a People person

Everyone’s a People person

People person attributes

People person attributes

Jason closing with a quote from a very Purple Person

Jason closing with a quote from a very Purple Person

Happy Fall, and see you at our October Event

Happy Fall, and see you at our October Event

Thank You Microsoft

danrey Dan Rey, Microsoft Solution ArchitectMS

Microsoft Briefing: Windows 10 Installation and Support
HDI-MTC ladonnaDate: Thursday May 19th, 2016
Location: Microsoft Technology Center
AON Center, 200 E Randolph St. Suite 200, Chicago, IL 60601

Jason York, Industry Speaker “Rapid Intervention Team, Rescuing the Support Center”
HDI-MTC Traiing

2015 Awards Luncheon with Gregg Gregory

December 3, 2015
2nd Annual Awards Luncheon at Maggiano’s in Schaumburg.  We celebrated all the Analyst and Desktop Support Technician nominees for the Chicagoland chapter area for their outstanding service and support over the past year and naming this year’s winners. In addition, keynote speaker Gregg Gregory of Teams Rock inspired, motivated and awaken attendees to the power of teamwork.

TEAMS ROCK Testimonials

DSOTY                AOTY