HDI 2015 National Conference

HDI2015ConfHeaderBegin your journey at HDI 2015, the industry’s leading technical service and support conference!

It’s so much more than an IT conference.

With more than 2,400 elite professionals coming together for the most comprehensive training conference in the industry, you can’t get enough of the wealth of knowledge that will be available at HDI 2015. This leading event provides you with first-class technical service and support training sessions, extraordinary keynote speakers, and outstanding opportunities to network with your peers.

Click here for more information and to register.  Be sure to use code LCCHI when you register to help our local chapter!

Chicagoland HDI Conference & Vendor Fair Update

Join us for this special one-day Conference & Vendor Fair to hear from industry experts, meet with vendors and network with peers.

  • Date:  Thursday, October 16, 2014 from 8:30 am to 3:30 pm
  • Location:  Dave & Busters, 1030 N Clark Street, Chicago, IL
  • Registration:  $50 for HDI members, $100 for non-members
  • Early Bird Discount:  Register by September 10 and save up to $20






Continual Service Innovation: Using Surveys and Metrics to Improve Service Delivery – Eddie Vidal


Iniguez201410Lead Forward…Take Service Management Beyond IT

Brenda Iniguez



Inspiring Leadership in The Age of More with Less

Sandy Seroskie



Enterprise Transformation from an ITSM Perspective

Steve Horvath


Sponsored by:

Drive Savers       

Give Back Event Update

On July 16, a group of Chicagoland HDI members volunteered at the Greater Chicago Food Depository (GCFD). The GCFD regularly needs volunteers to help with repacking donated food and other products. Our chapter likes to host at least one Give Back Event a year; one non-profit helping another.  This year,  we helped repack plums and corn, resulting in over 20,000 lbs. of food prepped for Chicagoland families in need.


About Greater Chicago Food Depository:

We are Chicago’s food bank — a nonprofit food distribution and training center that provides food for hungry people while striving to end hunger in our community.

The Food Depository, founded in 1979, makes a daily impact across Cook County with a network of 650 pantries, soup kitchens, shelters, mobile programs, children’s programs, older adult programs and innovative responses that address the root causes of hunger. Last year, the Food Depository distributed 66 million pounds of shelf-stable food, fresh produce, dairy products and meat, the equivalent of 150,000 meals every day.