Day of Champions
IT Service, Support, and Service Management Topics.
Speakers: Kirk Weisler, Jeff Rumburg, Leslie O’Flahavan
Sponsored Speaker from Randstad Technologies: Jim Larkin Event Information
The one day Chicagoland HDI conference held October 20th, 2016, was a great success. This comprehensive event for the technical support industry condensed into one day, a treasure trove of insight. Whether you’re a frontline technician, new manager, seasoned team lead, distinguished VP, or CIO—there was something for everyone. A ton of learning. and nonstop networking. A whole lot of fun. As promised, here is the first of the presented information – this from MetricNet. As an HDI Member and attendee, MetricNet allows you to sign up to their information portal. Here is a link to that portal and place to sign up for our event presentation.
Here are some pictures from the event, I’ll be posting more as I get them.
Pictured Left to right Jeff Rumburg – MetricNet, a packed house, and Leslie O’Flahavan – E-Write
Check out this video and see what all the excitement is about with the HDI Analyst and Desktop Support Technician of the Year Awards. Can’t wait? Click this link to Start Your Nomination Processnow.
Wouldn’t it be great if your nominated team member were selected Analyst or Desktop Support Technician of the Year? What better reward than to spend an all expenses paid week at the HDI 2017 Conference and Expo in Washington DC! Participating with their peers in the final selection process is an honor bestowed to few. Your team’s nominee has delivered exceptional customer service and support all year-long. They have gone above and beyond the expected and helped raise your entire team level in Service Management excellence.
Think about that person on your team, who if they gave their notice this afternoon it would keep you up tonight – THAT is who you should nominate!”
HDI Analyst of the Year and Desktop Support Technician of the Year Award nominations are needed now. So don’t wait, Hardstop date is Sunday October 30th, 2016
Jason Wischer joined us from the Brew City HDI Local Chapter to share his message about Creating a Colorful Culture at our September Event.
Jason is an IT Manger with 12 years of experience in the financial services industry. He has been heavily involved as a volunteer with the HDI organization, and serves on the local chapter board in Milwaukee, previously as Midwest Regional Director, and recently as the Member Advisory Board Chair – leading the community of leaders from across the country.
He explored these roles:
Vision: Consider the Big Picture
Plan: Details, Details, Details
Experience: People First
Action: Let’s Get Started
Here’s some pics from the event. You can also visit our Facebook Page to see more.
LaDonna talks up our chapter
Do you remember this icebreaker
Here’s a Most Positive person
Joliet Jr. College facility – thanks for Hosting
Jason Taking us through what a People person is
Attributes of a Details Person explained during team sessions
Everyone’s a People person
People person attributes
Jason closing with a quote from a very Purple Person
December 3, 2015 2nd Annual Awards Luncheon at Maggiano’s in Schaumburg. We celebrated all the Analyst and Desktop Support Technician nominees for the Chicagoland chapter area for their outstanding service and support over the past year and naming this year’s winners. In addition, keynote speaker Gregg Gregory of Teams Rock inspired, motivated and awaken attendees to the power of teamwork.